Vai 5 Annual VoIP Plan

Updated 11 June 2020

CRITICAL INFORMATION SUMMARY

Information about the Service.

Service Description.

This is a Voice Over IP Service delivered onto your mobile soft phone or IP handset. The broadband may be provided by Vaitel or another provider. This Service does not include the cost of your broadband internet connection.

Plan Inclusions.

  • 5 Concurrent calls
  • 5 Local phone numbers from your nominated area (within the US)
  • Optional Add-on calling packs and services available for purchase.

Service Availability.

Vaitel VoIP requires a mobile and/or fixed broadband internet service. Each VoIP call requires a minimum of 100kbps of uncontested upstream and downstream bandwidth for optimal quality.

Small and Medium Business Eligibility.

Vaitel VoIP is available to US business customers only. To be eligible for this plan you or your business must provide us with registered business details.

Additional Services and Promotions.

This fine print doesn’t include any value added services (add-ons) or special promotions that you select whilst you have this calling plan.

Cloud PBX Features and Availability.

This plan includes access to all the Cloud PBX features to enable you to use this service. The Cloud PBX is available to all customers.

Billing Information.

Your account is charged on the same day each month which is called your Bill Anniversary Date, and is the date your account was created, eg 12 May, 12 August).

As Vaitel is a pre-paid service you will be issued at the end of each month with a Statement of Activity. This details the service use along with any payments made into the account during the billing period.

Your first monthly statement may include partial month charges from when the service was activated until the next billing date. Any additional charges for non-recurring items used during that billing period will also be shown.

Payments.

Payment for this service is made via credit card paid directly into your online account via our secure payment gateway. Alternative payment arrangements to pay via direct credit into our bank are also available.

Pre-paid Service.

This service is to be pre-paid in advance. This includes calling, value added extras and add-ons, equipment purchases and number porting. Your account must always have a positive credit balance to ensure there is no disruption to your calling service.

Plan price per month – $35.00
(excluding taxes and fees)
Payable annually in advance
$420.00/year
Included outbound minutes within US per month 2,500
Overage per minute $0.03
International calls Rate card
Call rating Per minute
Number porting outwards (per number if ported out within six months of account setup) $50.00
Contract period 1 year

Information and pricing is correct at time of publishing. All pricing exclusive of taxes and fees.

Minimum Term.

This plan is available on an annual basis. The account is auto-renewed each year and remains active until we receive a cancellation request by you. You can cancel your service at any time.

Cancellation.

This service is supplied on an annual pre-paid basis, so no early termination or cancellation fees apply.

You may cancel your account by completing our online Cancellation Form.

Other Information.

Customer Service.

Contact us via chat or email during US Eastern through Pacific Time business hours for assistance with your account balance and usage. You can update your payment details and check your usage status by logging into your Vaitel Cloud PBX account at any time. For other assistance email support@vaitel.com or chat with our team by clicking the chat icon from inside your Vaitel Cloud PBX account.

Dispute Resolution

Submit any concerns to customercare@vaitel.com.

Download the Critical Information Summary. (pdf)