Each inbound call can be treated differently and it’s simple for you to set up in the Cloud PBX. Send calls to voicemail after hours or when you’re busy, set up a simultaneous ring to always call your mobile as well, or route your calls through an IVR to a queue.
Direct your calls to different areas of your business with the Cloud PBX Auto Attendant. This is your virtual receptionist. Simply create your recording and then setup the call flow, like “press 1 for sales, 2 for accounts or 0 to speak with someone in our team”. It’s so easy to do.
If you have higher volumes of inbound calls you can have these queued until your agents are available. You can let callers know where they are in the queue and anticipated wait times. You have full control of how you set this up in the Cloud PBX.
Check your Cloud PBX account any time, from anywhere, to see how your business is communicating. You can quickly check your balance, add credit to your account, configure auto top-ups, view your bills and change your plan.
Every call that is made, whether it’s inbound or outbound is logged in the Call Data Records (CDR). You can view this information online or you can export this as a *.csv file to create your own reports.
You can add phone and fax numbers to your account easily from inside your account. You select the region for the numbers and they are available straight away for you to set up with the Cloud PBX functionality features. You can contact us to add 100 number blocks or special 1300 or 1800 numbers to your account.
What’s the pricing for all these features?
That’s right! You only pay for your numbers and calls.
All our Cloud PBX features come standard with all Vai VoIP accounts and plans.