Vai Fax FAQ

Got questions?

Let’s see what we can do to help!

See that orange chat thingy that popped up in the bottom right of your screen? Jump into that and ask your question there, and someone in our team can help you out. If they can’t, they’ll find someone who will.

Signing up is simple, click one of the Sign Up buttons on any page to be taken to a signup form. Enter in all your contact and payment information, and submit. You will receive a confirmation email welcoming you to Vai.

Vai services are offered on a month-to-month basis, so there’s no cancellation fee or contract. Join Vai for as long as you need a great cloud telecommunications solutions!

Yes, we do get asked this question. No, we don’t have a free trial – it’s only $5.00/month and you can cancel at any time. You only need any email address and ability to create PDF documents for this to work.

Yes, you can add more virtual fax numbers to your account. These are priced per number as per our current plans and pricing.

Yes. When you sign up a new Vai Fax account, you can choose your fax number, or submit a port request to keep your current fax number.

Yes, of course. Just submit a port request and we’ll help you to bring your current phone number to Vai Fax. Number porting can take up to 7 business days, sit tight and our team will do all the behind the scenes work.

Vaitel is a pre-paid Cloud service. You will need to pay for your monthly plan in advance using a credit card and then going forward, your account will auto-pay. You can also add top-up credit to your account to pay for any overages or items not included in your plan.

The transmission of faxes is secure. However, we can not guarantee security of the fax once it’s delivered to your email.

Absolutely, who needs a fax machine anyway! Vai Fax is a complete virtual fax to email service.

We don’t have any online storage capabilities for your faxes. We simply transmit faxes to and from your email account.

You can find detailed plans pricing information here.

Your monthly subscription or plan is the price you choose to pay when you first signup and select your plan. You can change your plan at any time.

Yes! For annual plans, you will be billed for the plan in advance and the included minutes in the plan will be allocated to your account immediately. Annual plans may offer a discount depending on the plan purchased.

The minutes included per month for the plan are allocated immediately to your account when you pay for an annual plan. If your allocation of minutes is used within the 12 month period, then additional calls will be billed at the per minute rate as per your plan at the end of each billing month, and charged to your credit card.

Monthly plans are payable by credit card (MasterCard, Visa, or American Express). Annual subscriptions can be paid via credit card, bank transfer, or check.

Yes, your account will be set up to auto-pay. In addition, you can set up to auto-top up your account credit to pay for any services not included in your plan such as international calls.

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