Cancelling Your Account and Returning Equipment.

We’re sorry to hear that you are making changes to your account.
To cancel services or your account, you will need to complete the form below.

Get in touch

We’d like to make sure that our service has met your needs before you proceed to cancel your account. Feel free to get in touch with our team to chat about options.

Returning equipment

You will need to return any equipment, including routers and IP handsets to us. Get in touch with us and we’ll confirm details with you.

Cancellation timeframe

Your account is cancelled effective immediately. Unfortunately we are not able to extend your cancellation to a specific date.

Account Cancellation Request

Your account number with us*
Account name*
Organization name
Authorized contact name*
This is the name of the primary authorised person on the account.
First Last
Authorized contact phone number*
Authorized contact email address*
Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Reason for cancelling*
By continuing, I confirm I have read and agree to Vaitel's Account and Service Cancellation Policy
and E-Sign Consent.
I also agree that I will return any hardware provided by Vaitel's (or its brands and subsidiaries) including routers and handsets or I will purchase these outright and Vaitel can invoice me at the current retail price.
Phone
This field is for validation purposes and should be left unchanged.