Pros and Cons of Using VoIP for your Business.

We recently looked at what VoIP is and some of the most valued built-in features of this type of phone service. But how do you know if it’s something your business could benefit from? VoIP for Business is a trending topic right now, and for a good reason. As a refresher, VoIP stands for “Voice Over Internet Protocol”. It is a cutting-edge technology that converts your voice into data packets that travel back and forth across the internet, then through whatever phone system you have in place.

VoIP for business has become increasingly popular thanks to remote work and the adoption of communication technologies designed to promote collaboration and team unity when working from anywhere. As VoIP providers, we make it our business to know VoIP’s ins and outs and share them with you! The purpose of today’s blog is to take a closer look at the pros and cons of using VoIP. Once you’ve read through the talking points, let us know if you have questions about the best VoIP for small businesses.

Pros of VoIP for Business.

Businesses have already discovered that VoIP technology carries many benefits, providing a viable and cost-effective way to communicate. Here’s a look at some of the top advantages of VoIP:

  • Saves money – VoIP phone services are significantly cheaper than traditional phone services and come with numerous features, making it a no-brain for many business owners.
  • Versatile – VoIP phones are portable, allowing you to be up and running in just minutes, so long you have an internet connection. As long as you have a good data plan, you can make and receive calls for business or personal uses with a VoIP phone. You can also transfer calls to another person or company and get email notifications about voicemails.
  • Scalability – Yet another advantage of VoIP for business is its scalability. If you are a startup or young business with plans to grow, you can add lines as you expand.

  • Advanced features for customization – Whether you need to record calls, direct incoming calls through a virtual assistant, or log call data, one of the best parts about VoIP is how customizable the features are.
  • Better quality – VoIP calling has come a long way since it was first introduced. Unlike cell phones, you won’t have to worry about echoes, delays, or background noise muddying your calls. With enough bandwidth and the right VoIP provider, the quality of your calls will be as good as gold.

Cons of VoIP for Business.

Not to be the bearer of bad news, but there are a few disadvantages of VoIP that we should tell you about:

  • Strong internet connection – As we mentioned above, VoIP calling relies on a good internet connection and how much bandwidth is available.
  • Requires power – This isn’t an issue for most businesses, but a VoIP system does need power to work.
  • Limitations with emergency calls – Users have found some issues regarding making emergency calls with VoIP phones. This is because the United States’ 911 system was built on the traditional phone system, tying phone lines to a specific location that alerts first responders. Call 911 from a VoIP phone will send the address you provided when you set up your system, which could be different from the address you are at.

We hope you now have a better understanding of the advantages and disadvantages of using VoIP for business. To learn more or get started with Vai today, give us a call!