What is the New Normal to the Workforce?

The pandemic made us question nearly everything we knew – forcing a series of changes across the board. Not only did COVID kill the traditional work model, but it accelerated the adoption of video conferencing and other existing trends in remote work. Now, more than a year after businesses were first shut down and millions made the transition to remote work; we are left wondering what the post-pandemic landscape holds.

By now, you’ve undoubtedly heard the term “new normal” tossed around. With vaccination numbers up and mask mandates lifted, we are slowly returning to life before the pandemic, but too much change has happened for things to go back to the way they were. Long after the pandemic subsides, we will be feeling its impact. Experts predict the future of work after COVID will be a hybrid model. Many businesses give their employees the option to work remotely indefinitely while others are transitioning back to in-office work weeks.

How the Pandemic is Affecting the Long-Term Outlook of Work.

While it certainly had its hiccups, the transition to remote work was relatively easy for most adult workers. According to a recent report from the Pew Research Center, more than three-quarters of adults say they have the technology and space necessary to do their job from home. Those polled also report it’s “been easy for them to meet deadlines and complete projects on time, get their work done without interruptions, and feel motivated to do their work.” This is a welcomed sentiment, as one of the biggest concerns with the shift to remote work was productivity and employee well-being.

Let’s now look at some of the other outlooks for the post-pandemic new normal:

  • 81% of adults working from home full-time say they use video calling services like Vai at least part of the time.
  • Young Americans had a more difficult time transitioning to remote work and displayed higher levels of anxiety and depression.
  • Consumer behavior is changing, forcing businesses to digitize their operations and create an environment where everyone feels safe (online shopping and services are booming!)
  • The U.S. is going cashless as 95 percent of transactions last year were completed via credit, debit, or mobile.
  • Telehealth services skyrocketed, and the shift to online medical appointments and electronic patient portals is expected to remain.
  • The lockdown forced us to embrace adaptability, learn new skills, and take a resilient perspective to everyday life.

Regardless of whether online meetings and check-ins are your future or you’re heading back to the office, there’s no question we will all be feeling the long-term effects of the pandemic for many years to come. The good news is that the pandemic accelerated the adoption of many excellent digital tools and platforms. Before 2020, just 17 percent of U.S. employees worked from home five days a week, a number that rose to 44 percent at the height of the pandemic. To support the millions of new telecommuters, companies were forced to think on their feet and leverage tools like VoIP, cloud-based fax, online project management tools, and, of course, video conferencing.

To learn more about how Vai can support your remote teams as you adjust to the new normal of working, please do not hesitate to reach out to one of our knowledgeable team members.