Understanding VoIP Calling.

Voice over Internet Protocol (known as VoIP) has become one of the most efficient and effective telecommunication tools for businesses. Unbeknownst to many, VoIP has been around for decades. However, over the last several years – and of course in 2020 – VoIP emerged as the go-to form of remote communication for teams scattered all over the world.

We’re not sure if it’s the strange acronym or something else, but there are many misconceptions about VoIP, even though it is a staple for many organizations. To help you understand if VoIP is right for your business, we thought it would be a good idea to dig deep and see if there’s any truth to these common myths and misconceptions.

Myth #1: The quality is poor with VoIP calling.

Fact: Even in the age of the internet, email, and social media, 60 percent of customers prefer to contact businesses by phone. One of the most common gripes we hear about VoIP is that the sound and call quality is poor, but this just isn’t true. With VoIP, the key to a quality call is bandwidth and a solid internet connection. As long as this is the case, quality won’t be a concern, as VoIP phones have noise-canceling features and support higher audio frequencies than traditional phones.

Myth #2: VoIP isn’t secure.

Fact: Yet another misconception is that VoIP calling isn’t as secure as a landline. However, business VoIP is far safer than analog phones, as long as you are operating on a secure network.

Myth #3: VoIP is only for big businesses and large corporations.

Fact: Sure, big businesses find VoIP convenient and reliable, but let’s not forget about the little guys. Thanks to remote work, small and medium-sized business (SMB) leaders have turned to VoIP solutions to promote open communication and keep teams connected. In fact, there are numerous advantages of using VoIP for small businesses, from higher customer satisfaction and hassle-free installation to more affordable and enhanced team communication. Plus, VoIP gives smaller businesses room to grow and expand without budgeting for expensive upgrades.

Myth #4: You’ll have to change your phone number(s) with VoIP.

Fact: Back in the day, phone companies had a stranglehold on your phone number, making it virtually impossible to switch carriers without getting a new number. Thankfully, this is no longer the case. When making the switch to VoIP calling, you’ll be able to keep your existing landline or wireless phone number without issue.

Myth #5: Installing VoIP is difficult.

Fact: Truth be told, VoIP configuration is relatively straightforward and typically handled by the service provider you go with, such as Vai.

At Vai, we are huge advocates for VoIP calling and believe it is one of – if not the – most efficient ways for companies to communicate. Not only is it affordable and highly customizable, but it’s more secure than traditional landlines and is very reliable, as long as you have a good internet connection. Curious about the VoIP calling plans we offer or the features included? Reach out to one of our knowledgeable team members and learn if VoIP is right for you!